And it works great…
“It is the way we do our business. It is embedded within our culture. It is how we work.”
– Dana Nelson-Peterson, RN
Dana Nelson-Peterson, RN
Thirteen years ago when Virginia Mason started its bold move to adapt the Toyota Production System to health care, there were too many naysayers to count. Some people literally laughed out loud.
But the Virginia Mason Production System has proven time and again that it reduces waste, improves efficiency, strengthens the bottom line and, most importantly, improves the quality and safety of patient care.
In an industry where fads and flavor-of-the-month improvement techniques are so common, the question is how has Virginia Mason done it? How have they been able to stick with it all this time?
And the answer is simple: Because it works.
“It is the way we do our business,” says Dana Nelson-Peterson, RN, administrative director, Ambulatory Care Nursing. “It is…
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